About Markfield Community Library
Markfield Community Library, a registered charity, was formed by a group of dedicated and enthusiastic volunteers to save our local library from closure by Leicestershire County Council it is now entirely managed and run by over 30 unpaid volunteers and funded by donations, grants and fundraising activities.
Our objectives are to keep the library open, to provide a service which reflects what the local Community wants, to promote literacy generally and to be a welcoming place in the Community. We have comfortable chairs, excellent coffee and tea facilities, newspapers and computers with free internet and free Wi-Fi.
We would love to hear suggestions and any new ideas from you. We are looking for new clubs/groups or societies to use our facilities and if you would like start an activity please contact us.
We offer all the facilities of a council run library and are linked to Leicestershire Libraries Computer System.
Membership and other services are provided free of charge and customers can use their Leicestershire County Council library card to borrow books and other items as well as use our computer and internet facilities.
Markfield Community Library Complaints Policy
Comments, compliments and complaints: our policy.
We make every effort to provide a high standard of service and to treat all users equally and fairly. We value any feedback that will help us to do that.
The Trustees review all comments and feedback as they arise and that helps us to develop our service.
If you are happy with our service we would love to hear from you.
We also want to know if there is any part of our service that you are unhappy about. We take all complaints seriously and will take action when appropriate to do so. All complaints will be dealt with in a timely and professional manner. The first thing to do is to bring your concern to the attention of a library volunteer. They will try and resolve your concerns immediately. If you are unhappy at the way you have been treated by a volunteer, please ask to speak to one of the volunteer coordinators Mrs Julie Grace or Mrs Jacqui Williams. If then you still have not resolved your concern, Chairman of Trustees Mrs Margaret Bowler can be contacted via the library.
Please note we endeavour at all times to treat our Library users with respect and we expect the same standards of behaviour from Library users.
Equality and Diversity Policy and Statement
Markfield Community Library is committed to equality and diversity. We believe that volunteering and the service we deliver should be open to all regardless of age, gender, ethnicity, ability, religion and political beliefs (Protected characteristics under The Equality Act 2010). This reflects our Charitable Aims and Objectives.
We encourage all working within our organisation to contribute to an environment in which people feel comfortable expressing how they feel and what they need, knowing they will be treated with respect and that they will be valued.
We will endeavour to deliver services in a way that genuinely recognizes the importance of an inclusive society that brings opportunities and access, not barriers to individuals.
Markfield Community Library will:
- Encourage, promote or celebrate diversity in all our activities and services
- Ensure equal access to volunteer opportunities and services
- Ensure as far as is practicable compliance with legislation on discrimination and equality, currently The Equality Act 2010 and other legislation in force
- To confront and challenge discrimination where and whenever it arises
- Expect volunteers to have a willingness to accept and implement this policy
- Ensure that through positive action and so far as is practicable, that our premises and services are accessible to all people
Markfield Community Library recognises the need for continuing commitment to genuine equal opportunities and diversity.